Our Professional Services enable businesses to utilize a team of analysts and innovative technology to quickly complete special projects and augment staff needs. Whether supplementing ManageRight©, redesigning networks, taking inventories, or meeting specific requirements, we can customize our services to achieve your goals. Even when 92% of telecom bills are wrong, you can always improve your position with additional support.
Historic Audit – The evaluation is up to three previous years of voice, data, and wireless networks to identify opportunities for consolidation, infrastructure improvements, and cost optimization. We identify, initiate, and recover billing infractions by the vendor.
Ongoing Audit and Dispute Management - Audits are completed as requested with a list of anomalies and recommendations. Disputes are tracked and managed until a resolution is found.
Optimization – This service includes negotiating the best price and/or contract. Researching best technology solutions for the requirements. Evaluating of usage, plans, pools or combinations to reduce overall telecom spending.
RFP Development and Management – Develop and administer action-oriented RFP processes that yield competitive rates from service providers and assist in developing procurement policies for implementation.
Sourcing – Obtain best vendor rates and plans.
Telecom Help Desk for Wireless and Wireline – Provide phone and email support from 8:00am – 5:00pm EST Monday – Friday.